Refund & Cancellation Policy

platesolutions.live is operated and managed by VELIORA SOLUTIONS. VELIORA SOLUTIONS provides independent digital assistance, guidance, information, and user support related to vehicle number plate processes and related online procedures. Any service fee charged through the platform is for independent digital assistance and guidance provided by VELIORA SOLUTIONS. It is not a government fee, official RTO fee, or payment for the vehicle number plate itself. Official government or authority charges, if applicable, are separate and are payable directly to the relevant official authority or service provider.

Any applicable service fee charged through our platform is for digital assistance and support provided by our platform. It is separate from any government fee, official vendor charge, product price, or other payment that may be applicable through an official website or third-party service provider.

This policy applies only to payments made directly for services provided through platesolutions.live. Payments made directly to government departments, transport authorities, official vendors, payment processors, or other third parties are governed by their respective refund and cancellation policies.

1 Nature of Our Service Fee

Where applicable, our service fee is charged for digital assistance and support, which may include explaining available procedures, helping users understand online information, providing general guidance, and assisting users in navigating publicly available online resources.

The service fee is not a government charge, statutory fee, vehicle registration fee, number plate price, or official vendor charge.

2 Cancellation Before Service Initiation

A user may request cancellation if the requested digital assistance service has not yet been initiated.

Cancellation requests are reviewed based on the status of the service request and the work already performed at the time the request is received.

3 Refund Eligibility

A refund may be considered in the following situations:

• A technical or processing issue on our side prevents us from providing the purchased assistance service.
• The service has not been initiated and the cancellation request is received before meaningful service work has been performed.
• A duplicate payment for the same service has been made unintentionally.
• We are unable to provide the assistance service that was specifically purchased from us.

Refund eligibility is determined after reviewing the payment, service status, and circumstances of the request.

4 Non-Refundable Situations

A refund may not be available in circumstances including:

• The requested digital assistance has already been provided or substantial service work has already been completed.
• Incorrect, incomplete, or inaccurate information supplied by the user prevents the requested assistance from being completed.
• The user changes their mind after the purchased service has already been substantially provided.
• The issue is caused by an external website, government portal, official vendor, payment provider, internet connection, technical outage, or other third-party service outside our control.

5 Third-Party Payments and Services

platesolutions.live does not control the refund policies of government portals, transport authorities, official vendors, payment gateways, banks, or other third-party providers.

If a user makes a payment directly to a third-party provider, any refund, cancellation, reversal, or dispute relating to that payment must be handled according to the relevant provider's applicable terms and policies.

6 How to Request a Refund

Users can submit a refund request through the dedicated Refund Request option available on our website.

Alternatively, users may contact our support team at:

contact@platesolutions.live

To help us review the request efficiently, users should provide:

• Name used during the service request
• Email address or mobile number used for the request
• Payment reference or transaction details
• Date of payment
• Reason for requesting the refund
• Any relevant supporting information, if applicable

7 Refund Review Process

Every refund request is reviewed based on the actual status of the service and the circumstances described by the user.

We may request reasonable information necessary to verify the transaction and determine eligibility. Users should not send passwords, OTPs, PINs, banking passwords, or other confidential authentication information when submitting a refund request.

8 Refund Processing

If a refund is approved, it will normally be processed through the original payment method used for the transaction, subject to the applicable payment provider's processing procedures.

The time required for the refunded amount to appear in the user's account may depend on the relevant bank, card issuer, payment gateway, or other payment service provider.

9 Duplicate Payments

If a user believes that the same service was accidentally paid for more than once, the user should contact us with the relevant transaction references. After verification, any eligible duplicate payment may be refunded according to the applicable payment processing procedure.

10 No Refund for Third-Party Charges

Any amount paid directly by the user to a government department, transport authority, official vendor, payment gateway, bank, or other third party is outside the scope of this policy and is not refundable by platesolutions.live.

11 Service Limitations

Our assistance service does not guarantee any particular result, approval, processing time, availability, appointment, delivery, or decision by an external authority or service provider.

Delays, rejection, unavailability, technical problems, or other decisions made by an external provider do not automatically create a right to a refund of our service fee where the digital assistance purchased from us has already been provided.

12 Cancellation of Assistance Request

If you no longer require assistance, please submit your cancellation request as soon as possible. Requests received after the service has been initiated may be subject to the non-refundable conditions described in this policy.

13 Policy Updates

We may update this Refund & Cancellation Policy from time to time to reflect changes in our services, payment processes, legal requirements, or operational practices. The latest version published on this page will apply to future requests.